| 1-Does your software works in latest MS
windows like (Windows 10) ? |
Yes |
| 2-Do I need special printer to print forms
or reports? |
No |
| 3-Really your software just one time fee, no
monthly, yearly or hidden charges? |
Yes, that is correct |
| 4-Do I need to pay any fee to test your
program? |
No, free download |
| 5-Are you located in United States, where?
|
Yes, Nashville TN |
| 6-Can I install the program in
multiple computers without paying any extra fee? |
Yes |
| 7-Does the program works in multi
users/computers mode (access same inventory) ? |
Yes, with no extra fees |
| 8-Does the program allows to limit users'
access to certain screens. functions |
Yes |
| 9-Is this program web based program? |
No, installed locally |
| 10-Can I access my inventory at office from
home? |
See below |
| A: Yes, you will need to configure your router
(allows external access to your computer) |
| 11-Can I add security to the program, like
password when opens? |
Yes |
| 12-We have same dealer in multi cities, do I
have to pay for each dealer? |
Yes, licensed by location |
| 13-Do I need internet access to work within
the program? |
No |
| 14-Do you have VIN decoder ? |
Yes |
| 15-Can I call one of your customers to check
the program if works in my city or state ? |
No, See below |
| A: For privacy reasons our policy not
allows to release customer names, just like any other
business, we assume you do same in your business! |
| 16-Do you send us CD when we purchase? |
No, See below |
| A: Software
is
Intangible Goods, we DO NOT ship you anything, you will get
Email to download full version, however you can create your
own CD if you wish (not recommended as we release new
versions frequently). |
| 17-Does the MyDealership software works in Linux, Unix or
MAC computers? |
See below |
| No, our software designed for MS windows
only, Virtual Machine inside non-ms OS doesn't work either. |
| 18-Can I install the database only on a my
server to be backed up with others? |
Yes |
| 19-Do I need to sign any contact with you to
buy the software? |
No, See our EULA |
| 20-What is EULA (End User License Agreement) |
See below |
| A: You can read it when you install the
software, just like any shareware software in the market |
| 21-What are
the fees for tech support? |
No fees, It is free |
| 22-Does it
cost to get updates, changes or fix forms? |
No |
| 23-Do
you charge for program backups? |
No, See below |
| A: we don't backup your program or computer, backing up your computer is your
responsibility and we have NO access. |
| 23-Is your software
integrated with QuickBooks
or other accounting software? |
No |
| 24-Are
there any setup, start-up or maintenance fees? |
No |
| 25-What
type of training is provided with your software? |
See below |
| A: Our software easy to use,
self-explanatory, there is help file, step-by-step getting
started and online video, if you need more help we will do
our best to help. |
| 26-Do I lose my data entered during my
testing in demo version after I purchase? |
No |
| 27-Will you (the company) have access or see
my data/inventory ? |
No |
| 28-How I know if program works for my
dealership and compliance with my state code? |
See below |
| You need to Download and test
it and do your home work to make sure works for
dealership, we have dealers in USA, Canada, and few
elsewhere, hard for us to know |
| 29-Wht kind forms you provide for my state ? |
See above # 28 |
| 30-Who voted your program # 1 among many
other programs? |
See below |
| A: The program voted by dealers, editors and
writes after they used it, compared to other programs, this
doesn't mean works for your dealership, there are a
lot of good programs, try it and you be the judge |
| 31-Can you add my logo to some forms? |
Depend on the form |
| 32-Does the program works in mobile phones?
like iPhone or Android |
No |
| 33-All forms shows big black 4Dealership
(angle)
when I print, why? |
See below |
| A: Watermark shows only in demo version,
will go away when you pay for the full version |
| 34-Does the program works in tablet? |
See below |
| A: The program tested on windows surface
pro 4 (windows 10 full version), may work on other
full windows tablet, please test it |
| 35-Why you prefer asking questions by email
not by phone ? |
See below |
| A: We prefer emails to document all
questions and issues, also emails can answered by one of
our tech support engineers very fast, unlike phone calls,
also we are trying to cut some of the cost as we provide free
support with no monthly fees |
| 36-Do I need to buy forms from somewhere ? |
See below |
| A: Unfortunately, in some states like Texas
they need to buy forms for OCCC compliance, you need
to check with your state Department of Motor Vehicles |
| 37-Can I customize the program, like change
some labels |
See below |
| A: Yes you can change label names in most
screens, also the program allows you to add custom forms
with any language you wish, and any number of forms and
relate them to vehicles or customers only. |
| 38-Do you have money back guarantee? |
See below |
| A: No, that is why we offer 30 days risk
FREE to download and use it to see if works for your
dealership and complies with your state code or not, if
doesn't work for you
just uninstall it. |
| 39-Does the program integrate with Auto
Trader, Cars.com? |
See below |
| A: The software has option to upload
active inventory to Auto Trader, Cars.com, however, you must
have an active account with them, also you need to test it,
if you have any issue please contact us, once awhile they
change upload file format. and image upload process |
| 40-Does the program integrate with
Craigslist? |
See below |
| A: Craigslist doesn't NOT allow
integration or auto/direct upload , however, the program
generate detailed image so you can manually upload
it as image. |
| 41-Does the software integrate with any
finance company? |
See below |
| A: No, the software is BHPH, however the
software has ability to upload to few known financing
companies (see publisher) , if you need to add more please
email us. |
| 42-I'm a dealer in the UK, can I use your
software? |
|
| A: We are so sorry, we do not sell or
support other than USA and CANADA, our software not designed
to be used in other countries, if you buy it, we will issue
full refund without contacting you |
| 43- Does SMS send email automatically to
remind customers to pay car note. Do I need subscription? |
| A: SMS and Email available on paid
version only, no doesn't send email or reminder to customer
automatically, "not recommended", and no, you don't need to
pay any money or any kind subscription to us , all you need
a valid email address and your SMTP address. |
| 44-We have small used car dealer lot, does
your software works for us? |
| A: Our software used by small, mid size
and big dealers nationwide, there is no restriction in
dealer size or number of vehicles in full version, all depends on how you
run your business. 2 dealers in one street may not be same. |
| 45-Would you be interested in licensing the software for other countries? |
| A: Sorry no, the software not designed for other countries. |
| 46-We are currently using XXX software is there a way to transfer all my data to this software? |
| A: Unfortunately, there is no way to transfer data from another software to ours, each software company uses different database type, file format and structure. some of our clients keeps using both software for a while till all pays off, and some others, entered the deal to our software with remaining balance and stopped using previous software. |
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